Shipping policy

Last updated: July 25, 2026

At Vimui, we are committed to making our delivery process as clear and reliable as possible. Below, you will find all the essential details regarding how we ship orders to your address within the United Kingdom.

Shipping Summary

Feature Details
Shipping Territory United Kingdom (Domestic only)
Shipping Cost Free Standard Shipping on all orders
Order Cut-off Time 18:00 (GMT)
Handling Time 1–2 Business Days (Mon–Fri)
Transit Time 5–7 Business Days (Mon–Fri)
Total Delivery Time 6–9 Business Days
Currency All prices are listed in GBP (£)


1. Order Processing (Handling Time)

  • Order Cut-off Time: 18:00 (GMT), Monday to Friday.
  • Handling Time: Orders are typically processed, quality-checked, and dispatched within 1–2 business days (Monday to Friday).
  • Orders placed after 18:00 on Friday or during the weekend/bank holidays will be processed starting the following business day.

2. Transit & Delivery Time

Once your order has been dispatched from our facility, the estimated transit time is:

  • Delivery Time: 5–7 business days.
  • Total Estimated Delivery: 6–9 business days from the moment of purchase.

Please note: Deliveries are made on business days only (Monday to Friday). During peak seasonal periods or UK Bank Holidays, minor delays may occur.

3. Shipping Costs

We are delighted to provide free Standard Shipping on every order delivered within the United Kingdom. The total cost shown at checkout is entirely final—you will never encounter hidden surcharges or handling fees.

4. Tracking Your Order

As soon as your order is dispatched to our delivery partners (including Royal Mail, Evri, or DHL), we will send you a dispatch confirmation email with a tracking code. You can use this link to follow your parcel’s progress in real time.

5. Delivery Constraints

  • We ship exclusively within the United Kingdom.
  • We currently do not deliver to PO Boxes, BFPO addresses, or automated parcel lockers.
  • Please ensure your shipping address is correct at checkout. Vimui cannot be held responsible for orders delivered to an incorrect address provided by the customer.

6. Address Changes & Cancellations

  • Address Changes: If you notice an error in your address, please contact us at info@vimui.com immediately. We can only amend details before the order enters the "Processing" stage.
  • Cancellations: You may request a cancellation within 12 hours of placing your order. After this window, the order may have already been dispatched, in which case it must be treated as a return.

7. Customs & Taxes

Because Vimui dispatches directly within the United Kingdom, your order will not incur any import taxes or customs duties. The amount shown at checkout is fully inclusive and final.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (GMT)
    • Saturday and Sunday:  10:00 – 16:00 (GMT)